Frequently Asked Questions

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via ApplePay and other secure payment gateways.

How long will it take to receive my order?
Orders are typically processed within 7-10 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping usually takes 7-10 business days, while expedited shipping options are available for faster delivery.

Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

How do I care for my shirt?
To ensure the longevity of your shirt, we recommend washing it inside out in cold water and tumble drying on low. Avoid using bleach and ironing directly on the design.

How can I contact customer service?
You can reach our customer service team at info@iconicsmerch.com. We're available Monday-Friday 9am-5pm and are happy to assist with any questions or concerns.

Can I request a custom design?
We love hearing from our customers! While we don't currently offer custom designs, we're always open to suggestions and feedback. Feel free to contact us with your ideas.

How do I return an item?
To initiate a return, please contact our customer service team at info@iconicsmerch.com. We will provide you with instructions and a return authorization. Please include the return authorization slip in your package.